HOW TO USE THIS DOWNTIME TO

Better Understand &

Content Partner

Engage Your Employees!

Supported By

Using a needs-driven empathy approach

Join us at this FREE Webinar 

Friday, 22 May 2020  10am to 12 pm Singapore Time

There is no better time than now to re-look at how you can better your employees' experience while working for the company!

While customers will continue to be important, it is without a doubt that a company's greatest asset is actually its employees! Are you doing enough for your employees? How much would you know about how they feel about the company and its practices?

This webinar outlines the unique approach of how to use an empathy toolkit, based on a needs-driven methodology!

What you will learn:

  • 3T empathy toolkit - Trigger, Tales & Truth

 

Programme Outline:

  • Power of Empathy

  • Introducing The Empathy Toolkit with 2 Successful Local Business Cases

  • How to Embrace Empathy in Your Company

  • Useful Schemes for SMEs

  • Sharing of Survey Results & Analysis

  • Q&A

About DesignSingapore Council

DesignSingapore Council is the national agency for design in Singapore. It was established in 2003 to help develop the nation’s design sector. This follows from the Economic Review Committee’s report which identified the creative industry as one of the three new sectors (including education and healthcare) for economic growth. Developing the design sector can help to enhance Singapore’s value proposition; as well as contribute to the country’s economic growth and social progress.

About The Curious People Solutions Pte Ltd

This exciting webinar is led by two consultant/trainers who are trained and certified by Rotman, the University of Toronto’s prestigious management school; to practice, facilitate and teach Roger Martin’s famous concept on Business Design Thinking to SMEs and government agencies on a commercial and educational level. Having helped more than 50 enterprises transform and grow their businesses, they are able to share the most relevant examples of their application of Design Thinking by businesses from across industries in Singapore.

The power to enrich our lives lies in our curiosity. A Curious Thinker will find lots of interesting things to do.

KEN KWAN, Founding Partner

Lead Researcher & Adjunct Professor

THE CURIOUS PEOPLE SOLUTIONS

Innovation happens only when we are Passionately Curious about others and Genuinely Curious about ourselves.

ALFRED CHEN, Founding Partner

Lead Consultant & Sr Lecturer

THE CURIOUS PEOPLE SOLUTIONS

Ken’s unique talent lies in his ability to synergise his sharp analytical mind and creative spirit in order to create user-centric innovations for sustainable growth. He was specially selected to undergo an unique program in Business Design Thinking at the prestigious Rotman School of Management’s Rotman DesignWorks at the University of Toronto. Rotman has developed a curriculum built around Roger Martin's famous concepts on Integrative Thinking and Business Design, they are considered as one of the most influential management thinkers in the world. Ken is certified by the University of Toronto to practice, facilitate and teach Business Design Thinking to SME’s and government agencies on a commercial and educational level in Singapore - an initiative initiated by the Singapore government’s economic development board.

Ken has dedicated more than ten years of teaching in Singapore Polytechnic as a full-time lecturer where he developed and taught modules and curriculum specialising in Statistics and Business Design Thinking. While at Singapore Polytechnic, he created the polytechnic’s 50th diploma specializing in Design Thinking for business called Diploma in Business Innovation and Design.

Ken is also an adjunct professor lecturing on core modules such as market research, statistics for business and management decision sciences at Curtin University and the London School of Economics.

Ken is a Singapore Certified Management Consultant by TÜV SÜD PSB, with special recognition of his expertise in (People-centred) Service Excellence, Human Capital Development, and the Enhancement of Business Processes for Productivity. He has since consulted and helped more than 50 local enterprises innovate and grow their businesses.

Ken is currently partnering with Workforce Singapore to deliver his unique Business Design Thinking programme to SMEs and MNCs.

Ken is also an adjunct lecturer at Curtin University and the London School of Economics on market research, statistics for business and management sciences. 

Alfred was specially selected to undergo an unique program in Business Design Thinking at the prestigious Rotman School of Management’s Rotman DesignWorks at the University of Toronto. Rotman has developed a curriculum built around Roger Martin's famous concepts on Integrative Thinking and Business Design, they are considered as one of the most influential management thinkers in the world. Alfred is certified by the University of Toronto to practice, facilitate and teach Business Design Thinking to SME’s and government agencies on a commercial and educational level in Singapore - an initiative initiated by the Singapore government’s economic development board.

 

Alfred started his career as a Market Research Analyst with The Ritz-Carlton Hotel Group opening two of its hotels in New York City through the difficult period of 911. After returning to Singapore, he continued his passion at The Ritz-Carlton Millennia Singapore and later went on to join Raffles Hotels & Resorts and eventually opening Capella Hotel on Sentosa. His area of focus was Sales & Marketing, Total Quality Management (TQM), and the Talent Quality Selection Process (QSP).

 

Alfred was a full-time lecturer in Singapore Polytechnic where he developed and taught modules and curriculum specialising in Tourism, and Business Design Thinking. While at Singapore Polytechnic, he co-created the polytechnic’s 50th diploma specializing in Design Thinking for business called Diploma in Business Innovation and Design

 

Alfred is a Singapore Certified Management Consultant by TÜV SÜD PSB, with special recognition of his expertise in (People-centred) Service Excellence, Human Capital Development, and the Enhancement of Business Processes for Productivity. He has since consulted and helped more than 50 local enterprises innovate and grow their businesses.

Alfred is currently partnering with Workforce Singapore to deliver his unique Business Design Thinking programme to SMEs and MNCs

Alfred is also teaching academia, management, staff, and students at the Nanyang Technological University on Design Thinking, Service Innovation, and Experience Design.

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