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HEARyou is the ultimate solution for businesses looking to truly understand their employees and customers. Developed by The Curious People Solutions, with its proprietary digital empathy tool powered by authentic & augmented intelligence, you can now hear what your employees & customers want to say, rather than just answering what you want to ask. This authentic, user-centric data provides real-time insights based on what truly matters, which can help you make informed decisions and drive your business forward.
Business Growth & Transformation depends on our Employees.
How employees contribute to an organization’s success...
1
Employees carry out our Company’s Mission to fulfill the Vision.
2
Employees are the Lifeblood of our Company. They’re truly the lifeblood of your organization, running every aspect of the business. Their expertise drives your processes, products and productivity.
3
Employees Drive Revenue. Employees are directly responsible for driving revenue and keeping the operation afloat. Keeping your team motivated means maintaining cash flow and improving your revenue.
4
Employees Influence our Customers. Employees are your closest link to your customers. Customer-facing employees come to understand your customers’ and prospects’ needs and problems.
Every company needs...
Great Leadership &
Workplace Excellence
"Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.”
Jack Welch
Late Chairman and CEO
General Electric
Workplace Excellence is a collection of positive attitudes, beliefs and behaviors that make up the healthy work environment, promoting personal and professional growth and progression for every employee. It comprises of five aspects: Leadership, Colleagues, Work, Recognition & Growth and Well being.
to drive
Business Growth
& Transformation
Every business needs...
Happy Customers
The Benefits of Focusing on your Customers!
Brand Loyalty: By fostering strong relationships with customers and providing excellent customer service, organizations can build a loyal customer base that contributes to long-term profitability and growth.
Market Expansion: Satisfied customers can help drive market expansion through word-of-mouth marketing and referrals.
Feedback = Innovation: Customers provide valuable feedback that organizations can use to improve their products or services. By listening to customer suggestions and addressing their needs, businesses can innovate and stay ahead of competitors. Customer feedback is essential for product development, marketing strategies, and overall business growth.
Customer Retention: Studies have shown that it is more cost-effective to retain current customers than acquire new ones. By focusing on customer retention strategies such as personalized communication, loyalty programs, and exceptional service, organizations can increase customer lifetime value and drive sustainable growth.
WHY CHOOSE HEARyou
A Breakthrough Exploratory Research Method to Truly Uncover Opportunities
Currently all businesses are relying on a measuring and monitoring method such as quantitative questionnaire surveys to do the job of exploring for opportunities, which is inappropriate.
Opportunities lie in what truly matters to the employees and customers, which are their needs and pain points. How can we ask the questions if we don’t even know if what we want to ask truly matters to them? This calls for the use of the exploratory method such as qualitative empathy studies.
Qualitative empathy studies allow respondents to freely say what they want to say about things that truly matters to them, and not restrict them to answering questions we want to ask.
What You get to HEAR about...
Diagnosis of Customer Experience Journey
Challenges and Pain points along the journey
Moments of Opportunity along the journey
Workplace Excellence Review
evaluating the five key aspects at work, with Actionable Recommendations for improvement and their corresponding business outcomes.
Winning Leaders Quarterly Review
featuring their personal SWOT analysis.