When we read the recent interview with Jamie Dimon — where he describes travelling the world to “visit different countries, meet people, learn a lot, and get a pulse of what’s going on” — something stood out to us. Dimon wasn’t talking about design thinking. He wasn’t discussing workshops, post-its, or innovation frameworks. And yet, in his actions, he demonstrates the very principle that powers the most effective design thinking: empathy.

We define what is Empathetic Leadership and how it supports an Upward Feedback approach that enhances Leadership Impact for Growth.